Exciting Opportunity: Customer Service/Medical Records Assistant

Location: Hays Office

Supervisor: Customer Service/Medical Records Manager

Hours: Full-time; M-F 9am-6pm (alternating schedule on Mon. 12pm-9pm)
 

Pay: $17.61 per hour
 

Why You Should Apply:
Join High Plains Mental Health Center as a Customer Service/Medical Records Assistant and play a crucial role in supporting our mission to provide exceptional mental health services. If you’re passionate about helping others, have strong organizational skills, and enjoy working in a team-oriented environment, we want to hear from you!

What You’ll Do:

• Greet patients, families, and the public in a courteous and professional manner
• Answer and process phone calls according to office procedures
• Assist with new patient processing and scheduling, including handling cancellations and rescheduling
• Manage release of information forms and record requests
• Ensure proper filing, scanning, and maintenance of patient records
• Provide support for the discharge process and assist with other program coverage as needed
• Process outgoing mail, faxes, and deposits
• Perform other office duties such as data entry, document copying, and clerical support
• Work assigned schedule, including rotating Monday evening shifts

Qualifications:

• High school diploma or equivalent, with coursework in modern office practices or one year of related experience
• Strong general office and computer skills, including proficiency with various software applications and office equipment
• Commitment to continuous improvement and ability to work with technology
• Excellent interpersonal and communication skills

Why Join Us?
Be a part of an organization that truly makes a difference in the mental health field. High Plains Mental Health Center offers a supportive and collaborative work environment where your contributions are valued and your professional growth is encouraged.

What We Offer:

• Competitive Pay: $17.61 per hour
• Comprehensive Benefits Package:
  • 401(k) with matching
  • Health insurance
  • Dental, Vision, and Life Insurance
  • Employee Assistance Program
  • Paid Time Off and Flexible Spending Account
  • Health Savings Account
  • Professional Development Assistance
  • Retirement Plan

How to Apply:
If you’re ready to take the next step in your career and make a difference in the future of mental health services, we want to hear from you! To apply, submit the following materials to CAREERS@HPMH.COM

• Resume
• Letter of Interest
• 3 Supervisory References
• Official College Transcripts

If you have any questions or need help with documentation, please feel free to contact careers@hpmh.com.

High Plains Mental Health Center – We’re Here For You!