Job Title: Seasonal Client Service Professional (CSP)

Company: H&R Block

Location: Norton, KS

Employment Type: Seasonal, January through April

Schedule: Monday through Friday, 8:30 AM to 4:30 PM (8-hour shift), with potential for additional hours. Optional Saturday hours during peak season.

Job Summary: H&R Block in Norton, KS, is seeking a detail-oriented and customer-focused Client Service Professional (CSP) to join our team for the upcoming tax season. As a CSP, you will play a vital role in providing outstanding customer service, supporting tax professionals, and ensuring a seamless client experience.

Key Responsibilities:

• Client Reception: Greet clients warmly, manage client flow in the office, and assist with appointment check-ins.

• Scheduling: Maintain and organize appointment calendars, book appointments, and follow up on client scheduling requests.

• Document Management: Assist clients with the preparation and collection of necessary tax documents and ensure accurate record-keeping.

• Communication: Answer phone calls, respond to inquiries, and provide basic information about H&R Block services.

• Payment Processing: Handle client payments, process transactions, and maintain accurate records of financial transactions.

• Office Administration: Perform general office duties, such as filing, data entry, and maintaining a clean and organized workspace.

• Client Support: Assist clients with questions and escalate complex inquiries to the appropriate tax professionals.

• Team Collaboration: Support tax professionals with administrative tasks as needed and work collaboratively to ensure office efficiency.

Qualifications:

• High school diploma or equivalent.

• Prior experience in customer service or administrative roles preferred.

• Strong interpersonal and communication skills.

• Proficiency in basic computer applications (Microsoft Office Suite, data entry systems).

• Ability to work in a fast-paced environment and handle multiple tasks effectively.

• Reliable and punctual with a strong commitment to customer satisfaction.

Benefits and Perks:

• Competitive hourly wage.

• Opportunity for additional hours, including optional Saturdays during peak season.

• Training provided to enhance service and operational skills.

• Collaborative and friendly work environment.

• Opportunity for growth within the company

How to Apply: Interested candidates should email their resume and any relevant experience to kbeard@hrblock.com. Applications will be accepted until the position is filled.

H&R Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.