JOIN OUR TEAM! WE HAVE THE CAREER FOR YOU!

We are now accepting applications for a Service Correspondent at our Hays Office. Full Time. Pay is based upon experience and credentials.

To apply please visit our website at www.glassmancorp.com/careers or visit your local Kansas Workforce Center. 

Benefits:
 

• Blue Cross Blue Shield of Kansas Medical Insurance, 100% funded after waiting period is met. 
• Humana Dental Insurance. 100% funded after waiting period is met
• Additional Insurances such as Disability and Life Insurance available
• 401k with Safe Harbor Match
• Employee Appreciation Events
• Safety Rewards Program
• Paid Holidays and PTO
• Paid Uniforms

Glassman Corporation participates in E-Verify and is an Equal Opportunity Employer.

Position Summary

As a Service Correspondent you will be responsible for: 

• Works closely with customers to answer and respond appropriately to service calls 

• Assisting with all incoming phone calls to the office.  

•Schedules technicians to ensure the projects are staffed with the appropriately skilled technicians, and appropriate number of technicians.

• Process invoicing for all service work orders and service jobs.

• Works closely with the Service Manager to keep  informed of scheduling and coordination efforts.

 • Create and manage work orders in system  

• Ensure technicians have all customer information and job specific information to complete work orders in timely fashion.

• Ensure appropriate mobile data entry of work performed by technicians Essential Duties  

• Maintain communication with vendors, clients, and technicians as needed

• Various research, administrative, or operations tasks as needed

• File maintenance   

• Order uniforms and other apparel.

 • Collaborate with Service Manager on repair proposals for HVAC/Mechanical equipment.

• Communicate with customers.

EXPERIENCE AND/OR EDUCATION (Include necessary licenses and specialized training.)

• High School Diploma or equivalent 

• Exceptional Customer Service skills.

• Experience working with Foundation Software a plus.

• Strong Organizational skills and attention to detail. Excellent Verbal and Written Communication skills.

• Proven ability to Multi-Task.

• Proven ability to work effectively in a team environment.

• Knowledge of mechanical systems and HVAC industry a plus

• Strong Computer skills.