Do you enjoy talking on the phone and helping customers?  Do you like dealing with the latest and greatest cell phone technology?  Then join our hometown team as a Customer Care Representative and have the opportunity to work closely with our customers and provide them with an enjoyable NTW experience!

We are seeking customer-oriented candidates to:

• Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries
• Collaborate with other departments to resolve product and service issues for customers
• Assist sales associates with service and account issues
• Follow up with customers to ensure continued customer satisfaction
• Maintain a proficient knowledge of products and services

Required Skills and Qualifications:

• One year of customer service, call center experience, or equivalent work experience
• High School Diploma or equivalent
• Customer-focused attitude
• Strong communication and problem-solving skills
• Availability to work evenings, weekends, and some holidays
• Bilingual (English/Spanish) preferred

We proudly offer:

• Competitive pay and opportunity for monthly commission
• A fun work environment
• 401(k) Retirement Plan with Company Match
• Health, Dental, and Vision Insurance
• Life, Dependent Life, and AD&D Insurance
• Short and Long-term Disability Insurance
• Generous Paid Time Off
• Employee Discounts

How to apply:  Submit an online application at https://www.nex-techwireless.com/job-application and send a current resume and cover letter to ntwcareers@ntwls.com.  Nex-Tech Wireless is an EEO employer.